TERMS + CONDITIONS

SHIPPING, TERMS AND CONDITIONS

What are these terms and conditions about?

If you buy with us online, these terms and conditions give you all the information you need.  These terms and conditions are specific when using our website and shopping with us online.

Information on our website

We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. When browsing our website the colours of products may vary depending on a few factors your display settings. Pictures and images on our website are for illustration purposes only. For accurate description of any product and details of what is included with the product, please read the product description. Information on this website is subject to changes without notice. All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trademark and other intellectual property laws. The use of any of Earthbound Travellers Co. trademarks is strictly prohibited. The inclusion of  any hyperlinks to third party websites does not imply Earthbound Traveller’s Co. endorsement or approval of such third parties, their websites or their businesses or other activities. Copyright in the information on this website is owned by Earthbound Traveller’s Co. This website or any portion of this website may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose.

Governing Law

This contract is governed by the laws of South Africa and such other laws which are applicable in the country where you are resident.

Security

Please make sure that your login details, password and all your other account details remain confidential at all times. Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

Placing your order

Your order counts as a offer to purpose goods from us. After placing your order, you will receive an Order Acknowledgement email within 24 hours. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number.

Product availability

All products are subject to availability and so we may not be able to supply your order.

Order acceptance

Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us. Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Delivery Methods

Once orders have been placed and paid for, it takes up to 24 hours to process an order after which it will be shipped.

Metropolitan areas allow 3-5 working days for delivery.

Rural areas allow 4-7 working days for delivery.

South Africa delivery – R99

Courier to your door.

International delivery – $32

Delivery is not available to Po Box addresses.

Delivered within 10-28  business days.

Payments

We will take payments from your card at the time you place your order. Taking payments does not mean we accept your order. We accept payments by credit cards from Visa, MasterCard, PayFast and Paypal. Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees. Purchases made using PayFast are subject to PayFast terms and conditions.

Your invoice

You will receive an email notification containing your invoice within 24 hours from the time you place an order.

For details on how to order, payment methods and more, contact us on our contact page.

Damaged items

If you dispose of any damaged products before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product.

Our liability

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted. Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Events beyond our reasonable control

We will not be responsible for any delay or failure to comply with these general terms and conditions if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.